Yes, we offer free shipping on any order over $99 of eligible items. Please refer to our full shipping and handling policy for further details.
This depends on the shipping option you choose!
You can check your order status on the ‘Order’ page under ‘My Account’ section.
Standard Shipping can take 5-8 business days to arrive. If you selected expedited shipping, then it can take 1-2 business days to arrive. Please note that conditions such as inclement weather and other emergencies could delay delivery time. However, we will try to use our best mantra to avoid those situations 😊.
If you are shipping to Alaska, Hawaii, or U.S. Territories, shipments may take up to 4 weeks to arrive.
If you have any question, please send a note to firstname.lastname@example.org
You will receive an automated email confirming your order. We will process your order and send you a notification along with the shipping details. You can check status of your order by visiting “orders” page under your profile.
Yes, an itemized order receipt along with your shipping address will be sent automatically through your system.
It depends and under general condition yes we understand you may have made a mistake and want to correct the order. You can cancel your order until the status of order is not ‘Completed’. You can check your order status on the ‘Orders‘ page under ‘My Account’ section.
Please email us at email@example.com and we will provide you options to cancel it.
Please note the refunds will be subject to 3% credit card processing fee unless you choose the option of store credit.
As soon as your order is submitted, the credit card processing agency holds the funds from your bank or credit card. Those charge will appear as pending and will show as charged within 24 to 48 hours.
If you receive a package with visible damage on the box, please do not accept it from the carrier. If the package was left on your premises, please take pictures of the damaged box and contact us immediately at firstname.lastname@example.org with subject “Urgent Damaged Product”. We will send you individual email on the next steps.
Yes, we understand you may have made a mistake and want to correct the order. Please go to the ‘Order‘ page under your profile section as soon as possible to check if the order status is still processing. When in doubt please email email@example.com.
Package tracking is provided once when your order is processed and shipped. You receive a separate email with a tracking id which you can search it on shipping carrier.